Are cuff links in style? 
Cufflinks are always in style for men and women who care about their appearance! Cufflinks are definitely "cool" these days with both men and women! Whether dressed in formal suits or simply a shirt – Cufflinks are truly ‘the in thing’ and are predicated to be this way for the foreseeable future. Cufflinks are one of the few collectibles that can be worn on the person! 

Are you only a wholesaler or do you sell to the public as well?
déva AUSTRALIA only sells Wholesale. However, we have a retial store at 356 Little Collins St, Melbourne CBD - ‘déva Gifts for the Senses’ where you can purchase any of our designs seen in this catalogue at Retail prices or email your order with your contact details.

I have not sold cufflinks or men’s jewellery before. How do I decide which designs and how many to order?
Our collection of Dress Cufflinks caters for all types - those who like a “with-it” contemporary look or those who want something plain or classic. Then there is a range for those who wish to colour co-ordinate with their shirt and Crystal / bling for the flashy ones. A range in semi-precious stones for those who like to dress expensive, yet classy and a small range in Stainless Steel and Carbon Fibre for the subtle but tensile folks.

Novelty Cufflinks bring an interesting twist to wearing and collecting cufflinks. We have one of the largest collections of these wherein most designs are available in a choice of finish – Gold or Silver colour. Grouped into themes, there is something to match up to almost anyone’s interests, occupation or fetish!

Our collection of Pendants, Bracelets and Bangles also cater for the young and not so young!

Whatever you choose, make sure you start by buying pairs that appeal to your lifestyle or personal taste – if you believe in it – you’ll be able to sell it much better. Cufflinks are somewhat of a mark of distinction. Select pairs that reinforce your personal ideas and store personality – because that’s the type of customers you attract.

If you are located in the CBD, Industrial/Office precincts or Suburban Shopping Centres – we recommend that you carry as big a range as your space-constraints allow. Window placement will surely attract attention and being in a high density / traffic area will generate customer flow through referrals. Better to stock just 1 pair per design over a vast range (60 - 200 designs collectively from one or more suppliers), than multiple quantities of just a few designs. Folks mostly work around the area and are generally happy to order designs you may not have in stock. 

In terms of designs – cartoon & superheroes, cars, sports, trade tools, transport & wedding do very well. Mixed pairs like Anchor & Sailor’s Wheel, Soccer Boot & Ball, Lock & Key, Pistol & Bullet etc. are generally fast moving. Plain ones, stones and bling tick along well amongst the more conservative Senior Managers! In jewellery, Italian, Lebanese, Chinese community groups love to wear bracelets. Pendants are especially popular with 18 – 40 year males.

However, if you are in a shopping strip or a tourist destination – concentrate on Novelty themes that blend in with the local attractions and/or match your store personality. In such an instance you may want to hold multiples of the popular designs, as your window of opportunity to sell to a transient customer is very short.

Our customers who are successfully selling cufflinks and male jewellery are not restricted to Men's Suit or Formal Wear stores - they are as diverse as Tobacconists, Women's Boutiques, Gift Stores, Fashion Accessory stores, Party Planners, Corporate Promotional Item companies, Charities & Fund raising organisations, Professional Associations ...

Finally, there is no substitute to "giving it a go" ! 

What is your Minimum Order for Trade Customers? 
Whilst we do not impose any minimum quantity or value order for our approved trade customers, we do charge a flat fee of $ 16.50 towards freight & handling for orders below $ 550 (incl GST). Orders in excess of $ 550 invoice value are offered Free Shipping within Australia.

What sort of finishes do the products have? Will they tarnish?
All of our silver coloured cufflink frames are Rhodium Plated and do not tarnish. The ones in a gold colour have Gold electroplating. A small selection of cufflinks are made from 316 L surgical grade steel and carbon fibre. All jewellery is made from Stainless Steel with some designs in 316 L. You won’t find better finishes for products within our price ranges.

What kind of packaging do your products come in?
All our Classic, Contemporary & Novelty cufflinks are presented in our specially designed Black snake-skin leatherette hinged box. Crystal, Semi-precious Stones and Stainless Steel / Carbon Fibre designs come in stylish Tan stressed leatherette hinged box with the label describing the individual design inside – to enhance their presentation and artistic appreciation.

The PiWi USB Pendants are packaged in a Black snake-skin leatherette watch box, Bracelets in a sleek Black snake-skin leatherette box and Pendants, Bangles in a Black velvet pouch. All Pendants come with standard 18" neck strings, so that you have a ready-to-sell product. 

Can you make cufflinks with our custom design?
Yes, we specialise in custom-designed cufflinks and USB Pendants. Depending on your requirement and budget, we will be able to propose suitable options. Contact us, so that we can better understand what you have in mind and work with you to provide the most cost effective way of achieving your objectives. 

Do you ship overseas?
Yes, we regularly ship to a number of Trade Customers internationally. Whilst the free-freight offer does not apply, we use Australia POST and only charge freight at cost. 

What forms of payment do you accept?
We accept Visa and MasterCard. In addition, you may pay by Bank Transfer or Cheque. A 30 days credit is available only to approved Australian trade customers. All International transactions are done on a Pro-Forma basis only.

How do I place my order if paying through EFT/bank transfer or a Charge to my Pre-Approved Credit Account?
You may use our Online Ordering system. At checkout, you will have the option of selecting one of 3 payment options viz: Credit Card, EFT or Trade Account. In case you are wanting to pay through EFT, simply email (PDF) or fax your Bank transfer confirmation to us. We will then be able to ship your order. If you are charging to your Pre-Approved Credit Account with us, we will check your outstanding balance (if any) and ship or contact you for further instructions, as necessary.

The fastest way to have your order processed and shipped is to pay by CREDIT CARD. To make it more secure, we process payments off-line, after we have picked your ordered items, to avoid reversals etc. for stocked-out / back-ordered items. 

How long will it take to receive my order?
All orders are shipped via TNT Courier. Domestic orders generally require no more than 1 or 2 days delivery time. International orders deliver within 4-5 working days. Whilst all orders get processed within 24-48 hours, they are shipped only when accounts give clearance. Therefore, to avoid delays, please ensure your payment confirmation is sent timely or your approved trade account is not in arrears. 

How do I cancel my order?
We do understand that you may have made an error or your circumstances may have changed or you're simply not sure! No problem, to cancel you order, please inform us via email and/or phone ASAP. 

Generally, there is a lapse of minimum 6-12 hours from when you've ordered to when we ship. However, for a very small order placed before 1:00 pm on a work day, it is possible that we process it on priority to make the courier cut-off time of 2:30 pm. Please note, that if your order has been shipped, cancellation will not be granted and you will be charged all freight and administrative costs for returns and/or un-accepted goods. 

How do I return a defective item?
We have good quality control in place when orders are packed. However, if you have a defective item which you wish to return or exchange, please inform us within seven (7) days. We will then advise the most expedient way to resolve the incident. 

What happens if the item I ordered is not available?
We endeavour to keep our online system updated with available stock levels for each item. Where it is Stocked Out - you will not be able to place an order through our Online System. You may still email us to register your interest, back-order or reserve it. However, where you have ordered an item showing In Stock online, there may be instances where we do not have your ordered item or the required quantity. In such instances, we will contact you for instructions to part-process and keep un-filled item/quantity on back-order or cancel for refund. 

I was shown an order successful page during checkout but did not receive email acknowledgment?
There are numerous possibilities. The most common reason is the Order Process email has been mistaken by your email server as spam. You may like to check your spam folder and make sure to select it as "Not Spam" to receive future emails in your inbox.

If all this does not provide answers, simply contact us for confirmation and/or assistance.